Notice of defects

  1. Notices of defects and other complaints must be filed in writing directly with ERMET-BUCK within a preclusive period of one week after receipt of the goods. Latent defects must be asserted in the same way within a preclusive period of one week as soon as they have been detected. The latter shall not apply to non-merchants and legal entities having equal status in terms of the German law on general terms and conditions (AGBG).
  2. Even after having filed notices of defects, merchants and legal entities having equal status in terms of the German law on the general terms and conditions shall not be entitled to assert any right of retention.
  3. The customer shall reimburse ERMET-BUCK for the costs incurred by any unjustified notices of defect.